Privacy policy

1. Introduction

Welcome to Vipzino Casino's Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our website and services.

Vipzino Casino ("we", "our", or "us") operates the website at vipzino.com (the "Site"). We are committed to ensuring that your privacy is protected and that we comply with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing or using our Site, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

2. Information We Collect

We collect several types of information from and about users of our Site, including:

2.1 Personal Information

This includes information that can be used to identify you personally, such as:

• Full name
• Date of birth
• Contact information (email address, phone number, postal address)
• Identification documents (passport, driving license, utility bills)
• Financial information (payment card details, bank account information)
• Username and password

2.2 Non-Personal Information

This includes information that does not directly identify you, such as:

• Device information (IP address, browser type and version, operating system)
• Usage data (pages visited, time spent on pages, links clicked)
• Location data (country, region)
• Game preferences and playing patterns

2.3 How We Collect Information

We collect information through various methods:

• Direct collection: Information you provide when registering an account, making deposits, requesting withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Information collected automatically through cookies, web beacons, and other tracking technologies when you navigate our Site.
• Third-party sources: Information received from third-party service providers, identity verification services, payment processors, and fraud prevention agencies.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing Services

• Creating and managing your account
• Processing deposits and withdrawals
• Providing access to games and betting options
• Offering customer support
• Facilitating communication about your account

3.2 Legal and Regulatory Compliance

• Verifying your identity and age
• Preventing fraudulent activities and money laundering
• Ensuring responsible gambling
• Complying with legal obligations and regulatory requirements

3.3 Improving Services

• Analyzing user behavior to enhance website functionality
• Developing new features and products
• Troubleshooting technical issues
• Conducting research and analysis to improve our services

3.4 Marketing and Communication

• Sending promotional offers and updates about our services
• Providing personalized game recommendations
• Conducting surveys and collecting feedback

4. Information Sharing and Disclosure

We may share your information with the following parties:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Identity verification services
• Customer support providers
• IT and cloud service providers
• Marketing and analytics providers

These providers are contractually obligated to protect your information and can only use it for the specific services they provide to us.

4.2 Legal Requirements

We may disclose your information when required by law, such as:

• In response to court orders or legal processes
• To comply with regulatory requirements
• To protect our rights, privacy, safety, or property
• To enforce our terms and conditions
• To prevent fraud or illegal activities

4.3 Business Transfers

If Vipzino Casino is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. These measures include:

• Encryption of sensitive data using industry-standard SSL technology
• Regular security assessments and penetration testing
• Access controls and authentication procedures
• Firewalls and intrusion detection systems
• Regular staff training on data protection

While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including:

• Providing our services to you
• Complying with legal and regulatory requirements
• Resolving disputes
• Enforcing our agreements

For regulatory and anti-money laundering purposes, we are required to retain certain information for a minimum period (typically 5-7 years) after your account is closed. After this period, we will securely delete or anonymize your information unless we are legally required to retain it longer.

7. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right to access: You have the right to request a copy of the personal information we hold about you.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete information about you.
• Right to erasure: You have the right to request that we delete your personal information in certain circumstances.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to data portability: You have the right to request that we transfer your personal information to another organization or directly to you in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal information for direct marketing purposes or based on our legitimate interests.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within one month.

Please note that certain rights may be limited in some circumstances, such as when we have a legal obligation to process your data or when the exercise of these rights would adversely affect the rights of others.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our Site. Cookies are small text files that are stored on your device when you visit a website.

8.1 Types of Cookies We Use

• Essential cookies: These are necessary for the Site to function properly and cannot be turned off in our systems.
• Performance cookies: These help us analyze how visitors use our Site, allowing us to improve its functionality.
• Functional cookies: These enable enhanced functionality and personalization, such as remembering your preferences.
• Targeting cookies: These may be set through our Site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

8.2 Managing Cookies

You can control and manage cookies in various ways. Most web browsers allow you to manage your cookie preferences by adjusting your browser settings. You can:

• Delete cookies from your device
• Block cookies by activating the setting on your browser that allows you to refuse all or some cookies
• Set your browser to notify you when you receive a cookie

Please note that if you choose to block or delete cookies, you may not be able to access certain areas or features of our Site, and some services may not function properly.

9. Third-Party Links

Our Site may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

10. Children's Privacy

Our Site and services are not intended for individuals under the age of 18 (or the legal gambling age in your jurisdiction if higher). We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes to this Privacy Policy, we will update the "last updated" date at the top of the policy and take appropriate measures to inform you, consistent with the significance of the changes we make.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Vipzino Casino
Email: support@vipzino-uk.com

We will respond to your inquiry as soon as possible and within one month at the latest.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).